Call Center Executives

Roles & Responsibilities:

• Handle inbound and outbound calls from customers and vendors
• Report to Call centre head with DCR ( daily call report )
• Handle escalation calls and report to the supervisor immediately where required
• Should be flexible to work on rotational shifts depending upon everyday call ratio
• Seize opportunities to upsell products where required

Required Skills:

• Excellent communication skills
• Experience in handling inbound/ outbound calls
• willing to work in flexible shifts
• Fluency in Tamil and English
• Hindi will be an added advantage